A journey of clean tea, of trust and happiness

Questions buyers ask us most

These are the real questions we receive by email. If yours is not here, write to us and we will answer it plainly.

Do you do private label and OEM?

Yes. Most of our export enquiries start this way. You can choose from teas we already produce and we pack them under your brand. We can also work from our existing stock packaging — pouches, tins and pyramid sachet boxes — so you do not have to commit to expensive custom packaging for a first market test.

What is your minimum order quantity?

We do not publish a fixed MOQ. It depends on the grade, the packaging format and whether the item is already in stock. Small first orders for market testing are normal and we would rather start small and grow with you. Tell us the SKUs and the quantity you have in mind and we will tell you honestly whether it is workable.

Can I get samples before ordering?

Yes. We send samples before any serious order. For a private label project we usually send the shortlisted teas together so you can taste them side by side rather than one at a time.

Do you publish a price list on the website?

No, and we should explain why rather than leave you guessing. Prices depend on grade, harvest, packaging and quantity, and a single public number would be wrong for most buyers. Send us your SKU list and target volumes and you will get a written quotation.

What certifications do you hold?

VietGAP for fresh tea buds (certificate DVCL-VG-TT-24-19-68), ISO 22000:2018 food safety management (GOODVN91025.FSMS), a food safety certificate issued by the district authority, and the right to use the collective mark “Chè Thái Nguyên”. Pesticide residue testing is done at an ILAC-accredited laboratory, and we can send the report for the specific lot you are buying.

One thing we say clearly: our “6 Không” standard — no chemicals, no pesticides, no chemical fertiliser, no colouring, no bleaching, no preservatives — is our production commitment, not an organic certification. We do not claim to be certified organic.

How long is production lead time?

For teas already in stock in our own packaging, days. For private label with your own labels and sleeves, plan on several weeks from artwork approval, because printing and label application sit outside our factory. Seasonality matters too: our harvest runs March to October and we do not process in the winter months, so a large order placed in January will be produced from stock, not from fresh leaf.

Do you export to my country, and how do you ship?

We export. Documents for formal export — phytosanitary certificate, certificate of origin, HS codes — are prepared per shipment once an order is confirmed, because requirements differ by destination. Tell us the destination port or city and we will come back with the shipping options that make sense for your volume.

What are your payment terms?

Agreed per order and written into the quotation. For a first order we keep it simple and we are used to buyers who want to start cautiously.

Where does your tea actually come from?

From our own growing area in Đại Từ and La Bằng, Thái Nguyên province, at roughly 300–500 metres above sea level, farmed by 90 households across 40.5 hectares, of which 17 households and 9.7 hectares are VietGAP certified. We do not buy anonymous tea on the open market and resell it. If a product in our range comes from a partner cooperative in another province, we say so on that product page.

Can we visit before we commit?

Yes, and we would prefer it. We host buyers at the gardens and the factory, and the tasting is free. Seeing the withering room and the pans answers more questions than any document we could send you.